Insurance & Billing FAQ
Do you file my claims with my insurance company?
We will file your primary and secondary insurance claims for you as a courtesy if you have provided us with your current insurance information. If you have a claim for a motor vehicle accident or worker's comp, please notify our billing staff and they will send a printed claim to your home address.
Why do I need to show my insurance card at each visit?
Providing us with your insurance card at each visit will ensure all your claims are processed under the current policy number and are mailed to the correct insurance company at the correct claims processing address.
When will I receive a statement?
You will receive a statement monthly as long as you have an unpaid balance. You are only billed for services which have been processed by your insurance company and for which no more insurance payments are available.
When do you expect payment after I receive my statement?
The amount you owe is listed on the last page in the box labelled "patient balance". Lincoln Pediatric Group expects you to pay the "patient balance" upon receiving your statement.
If I am unable to pay my balance due in full when I receive my statement, what are my options?
We encourage you to contact our billing department to discuss all options regarding payment toward your balance. For your convenience, we accept cash, checks, Visa, and MasterCard. For large balances, if you are unable to pay the balance in full, we can establish a payment plan for those interested in making monthly payments.
Will there be a co-pay for each visit?
We encourage you to contact your insurance company prior to your visit if you have any questions regarding your co-pay. Your co-pay is determined by your insurance company. Although Lincoln Pediatric Group does not set the amount of your co-pay, we are required to collect the co-pay at the time of service if one is due.
Will my child's immunizations be covered by my insurance company? If not, what are my options?
Immunizations can cost hundreds of dollars. We encourage you to contact your insurance company prior to any immunizations to determine if you have insurance coverage for immunizations. If you do not have insurance coverage for immunizations, you may want to consider going to the Lancaster County Health Department where they may be available for a reduced charge if you qualify. You can call the Health Department at 402-441-8065 for more information. If you choose to have the immunizations at our office and do not have insurance coverage for them, we require payment in full prior to administering immunizations.
What is "coordination of benefits"?
Most insurance companies will send questionnaires to you periodically requesting information on whether or not you have additional insurance coverage for your child. This process is called "Coordination of Benefits". One of the major reasons for delays in insurance processing is the need for insurance companies to receive this information from you on a timely basis. If you receive a request for information, it is very important that you complete and return the forms promptly.
When is your billing staff available to answer billing questions?
Our billing staff is available from Monday to Friday between the hours of 8:00 AM and 4:30 PM.